Refund Policy

This policy applies to paid subscriptions and one-time purchases for SpeakDiary. SpeakDiary may be sold through different channels (for example: Apple App Store, Google Play, or direct web purchase).

If you subscribed or purchased within the iOS app, your purchase is processed by Apple. Apple controls billing and refunds and requests must be submitted through Apple’s refund process.

We cannot issue App Store refunds directly, but we’re happy to help you locate your receipt and provide support documentation if needed.

If you subscribed or purchased within the Android app, your purchase is processed by Google Play. Refunds are subject to Google Play’s refund rules and processes.

We cannot override Google Play refund decisions, but we can help with troubleshooting and account access.

If you purchased directly from SpeakDiary outside of the app stores, we offer a 30-day refund window from the original transaction date, unless a different refund period was shown at checkout.

Approved refunds are issued to the original payment method and may take 5-10 business days to appear, depending on your bank or card issuer.

Email billing@speakdiary.com with:

• The email address associated with your SpeakDiary account
• The platform you purchased on (App Store, Google Play, or direct/web)
• Your order/transaction reference (if available)

We’ll respond promptly and help route you to the correct refund process based on your purchase channel.

You can cancel subscriptions at any time. Cancellation stops future renewals, and access continues until the end of the current billing period unless the store policy states otherwise.

If you subscribed via an app store, manage cancellations in your Apple/Google subscription settings.

Where allowed by the applicable platform and law, refunds may not be issued for:

• Requests submitted outside the applicable refund window
• Accounts terminated for a serious violation of our Terms of Service
• Free plan usage (no payment collected)

If you believe there is an error, please contact us before filing a chargeback. Chargebacks can restrict account access while the dispute is being investigated to protect users and prevent fraud.

We may revise this policy from time to time. Updates will be posted here with a new “Last updated” date. Continued use of paid services after changes constitutes acceptance.

Billing support: billing@speakdiary.com.

Terms: Terms of Service • Privacy: Privacy Policy